Our Store Policies
We founded AMBA Couture with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
You are included in AMBA.
ITS ALL ABOUT YOU!
ITS ALL ABOUT YOU!
As a customer, you are very important to us. Your privacy will only be discussed by us! We promise to protect your data like it was ours.
This will always be our main priority.
As a company, we will be cautious about what you want and what you need to hear from us. If we don't need your data we will delete them.
We 100% got your back and listen to your dismays when it comes to your style.
If you do have anything you say, you can always contact us via email.
RETURNS
Please make sure to return the item/s within 14 days of receiving your parcel, along with the order number and your name.
It is essential that the item/s arrive in their original packaging, or if the packaging is damaged, they should be enclosed in another package or securely taped. We strive to process refunds quickly and efficiently.
It's crucial to reach out to us within the specified timeframe, as we are unable to assist you beyond that point. If your item/s require minor repairs, take advantage of our complimentary fixing service; we will mend it and send it back to you at no extra cost.
We highly prioritize our customers' satisfaction and respect their wishes when it comes to returns. We understand that sometimes items may not meet their expectations, and we are committed to providing a seamless return process. Whether it's a size issue, a change of mind, or any other reason, we ensure that our customers' return requests are handled with care and efficiency.
Our goal is to make the return experience as smooth and stress-free as possible, because we believe that respecting our customers' wishes fosters trust and strengthens our commitment to exceptional service.
SHIPPING
We take pride in our commitment to providing timely and reliable delivery services. With a standard processing time of 2 days, rest assured that your order will be carefully prepared before being dispatched.
Please note that we do not process or send out orders during the weekend, so any orders placed during this time will roll over to the next working day.
Once dispatched, standard delivery typically takes 3-5 working days, and you'll have the added convenience of tracking your package every step of the way. Our trusted delivery partner is Evri/Hermes, ensuring that your order arrives safely and efficiently.
We understand that the shipping process is a critical part of delivering a seamless experience to our valued customers. We prioritize the safety and care of every item from the moment it leaves our offices to its final destination.
From premium packaging materials to secure handling protocols, every step is taken to safeguard the integrity of your order.
Additionally, we provide comprehensive tracking and insurance options to offer peace of mind throughout the shipping journey. Our customer support team is readily available to address any concerns and ensure a smooth delivery process.